Barry
Leinbach
And
Associates
Putting the fun back into learning.
_____________________________________
SPECIALIZED
TRAINING IN:
· Customer Service
·
·
·
Presentation Coaching
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Barry
Leinbach is a well known and respected presenter in the IT and business
community. He is a HDI Faculty Member and is a very popular speaker at their
International Conferences in Canada USA Vista .
His
33 years in the industry trenches has allowed him to refine his skills to meet
his clients’ unique needs. His light hearted and motivating approach keeps
students actively involved in all aspects of his presentations. Barry is a
member of HDI and a director of HDBC for over 14 years.
Barry
is a volunteer MC at the Kitsilano Showboat in Vancouver Vancouver
Conference Presentations / Keynotes
·
Let’s Get Something
Started.
……. Conference Opener ……..
· Putting the Fun Back in Your Team
· Bad Hair Day or Bad Attitude…….
Dealing with Difficult
Customers.
·
23 ˝ BIG FAT LIES about Service Desks
· 23 ˝ BIG FAT LIES about Customer Service
·
Best Practices of an Effective
Service Desk
·
Customer Service Bites
………
……. And that’s a good thing.
·
Don’t Put Your But
In The Face of Your Customer
WORKSHOPS:
Team
Members:
An excellent
workshop to put the energy back into your team. Lots of hands on activities
that will get your team thinking outside their traditional roles.
Managers:
A one day
workshop to help managers put the fun back into their work team. Topics include
the who, what, where, when and why of team building.
RESUME WRITING
AND JOB INTERVIEWING
Your staff
will leave one day so why not give them the skills to write an effective resume
and how to conduct themselves in an awesome interview. You really want them to look good for your
sake.
GIVING YOUR CUSTOMERS WHAT THEY DESERVE
This action filled workshop provides
an excellent overview of the skills needed to take your customer service skills
up a notch. Your front-line staff are the representatives of your company that
provide efficient and outstanding service.
CUSTOMER
SERVICE, TAKING IT OVER THE TOP
Customer service skills are the key to a successful
business. This course is designed for anyone who deals with customers on the
phone or face-to-face. We take you to the next step on how to really handle
customers as a winner. We will improve your interaction with customers so that
you will become the next employee of the month / year.
Professional SERVICE
SUPPORT
This interactive course will give
your staff the skills needed to be a first class Service Desk Agent. Topics
include: frontline support, customer expectations, telephone skills, listening
and communicating skills, asking effective questions, problem documentation, call
handling, communication behavior and handling difficult customers. Experienced
IT staff may find this course helpful to reinforce beneficial concepts and
client service skills.
Listening and Communicating Effectively
Do you find yourself
interrupting and perhaps missing the point of a conversation? Do people stop
listening to you because you are not getting your point across? Learn the
elements that go into being a good communicator and an exceptional listener.
Call Center
Designed for new front line agents to introduce you
to the necessary information and tools required to professionally handle
customer service calls in a call centre environment.
TELEPHONE AND RECEPTION
SKILLS
Telephone
and reception skills will assist you in handling your daily office duties and
make you more effective on the job.
Barry
has conducted workshops for many large corporations including:
Accenture Business Services for Utilities
EDS
Abebooks
Travel Underwriters
Radient
Communications ICBC
Delta School
District BC HYDRO
District of
Saanich BCIT
BC Open
University
VCC
Richmond
Testimonials
Karen
Yuen, President
Gary Case
As an
instructor, Barry is one of the most enthusiastic instructors I've ever
seen. He is always willing to share his
vast knowledge and experience with the course attendees. His professionalism and dedication are what
every instructor should bring to the course.
Luis Bernhardt, MBA, IT Manager, BC Hydro
What I like
about Barry's approach is that it's practical and well-tested. His courses
aren't a lot of theory, as many on the market are. He's read the theory, but he
also uses real-life experiences to show how it can be applied effectively. My
group was surprised by how much of it applied to what they did, and how immediately
useful it was.
Desiree Dyck, Help
Desk Manager, Accenture
Business Services for Utilties Our objectives for taking the
course were met and more so. It was an excellent experience with real,
practical application. Your energy, enthusiasm, and commitment to walking the
talk was a real inspiration to our client support team.
An instructor makes or breaks the training experience and to have someone
with real-world experience to share with us was a bonus.
For
further information or extended
workshop outlines please contact:
Barry Leinbach
Cell / Voice: 604-916-7332
Email:
BarryLeinbach@Custserv.dhs.org
OR:
Website: CUSTSERV.DHS.ORG
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tHIS IS THE BOTTOM LINE ……….
……………… AND IT’S TRAINING
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